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Terms & Conditions

 
Minimum Order Quantities

Most stock items have a one case minimum order requirement. Each category may have different minimum requirements. Package quantities and minimums are subject to change without notice.
 
Payment Options E-Commerce
 
Purchases from our ecommerce store are by credit card only. We accept Visa, American Express, Discover and MasterCard. Orders paid by credit card will be charged immediately regardless of scheduled ship date.
 
Shipping E-Commerce

All products ship FOB St. Louis, MO unless otherwise noted. Items ship via a ground service carrier (typically UPS). There are no options to expedite freight delivery or choose an alternative carrier within the online store. Please contact us (800-827-4747) for assistance with expediting requests.
 
We currently ship only within the continental U.S. We are not responsible for the delay of any freight carrier or safe carriage of goods. All goods are shipped at the customer’s risk. Risk of loss passes upon delivery of goods to the carrier and Buyer must file any claim for damage in transit with the carrier. Goods insured by standard carrier coverage only. Shipment of product may dispatch from multiple facilities resulting in separate freight charges.
Cancellation Requests

As most orders will ship within 12 to 24 hours of receipt, cancellation requests must be approved by a seller sales representative. This approval must be issued in writing and a $50 fee may apply. In the event of cancellation or deferral of deliveries on an order, buyer assumes immediate liability for any completed part of the order, any material ordered or tooling work performed.
 
Returns Policy

Returns are only accepted with a Return Authorization Number supplied by an agent of seller and are subject to a $50 per carton restocking charge. Returns will not be accepted more than two months after the order ship date. Purchases from the online store are not returnable unless defective. Please contact us at 1-800-827-4747.

Samples and Pre-Approval of Samples

Samples are not available through the online store. Please visit our Request for Quote form or contact a sales representative at 1-800-827-4747 to order samples before placing your order. Typically samples are provided at no charge. Seller strongly recommends customer evaluation of sample products prior to order placement.

Insuring the product works for any given application is ultimately the responsibility of the purchaser. If buyer does not request or declines samples for evaluation, request to return any order, unless defective, will be respectfully declined. The selection of diameter, thickness and length are key considerations. Our sales staff will be happy to assist you with your requirements.

Samples are processed daily. If the request is for an item available from our stockroom, it will be sent out, typically, by the next working day. If a custom size is required for sampling purposes it will either be produced in our sample lab (charges may apply), as the schedule allows, or requested from our other facilities. Delivery of samples using either of these latter options is dependent on scheduling and cannot be predetermined.
 
Sales Tax and Tax-Exempt Status

Only customers with a ship to address in Missouri or New Jersey are charged sales tax. If buyer’s account is tax exempt, the tax code is not changed until seller has an exemption certificate physically in hand.

Lead Time E-Commerce
 
If the product you request is available and your order was processed before noon on any business day, typically, it will ship the same day. If the item is available and the order is processed after noon on any day, ordinarily, it will ship the next business day. If the product is not available to ship within 2 business days, you will be notified and given the option to cancel your order without charge.
 
Over-Run/Under-Run
 
Due to manufacturing processes, Seller reserves the right to ship and bill up to 10% over or below the quantity ordered and order will be considered complete.
Pricing
 
Prices stated on the website or in a quotation are subject to change without noticeThe most recent quotation for any Product supersedes all prior quotations for same ProductAll prices are quoted and payable in U.S. dollars only.
Billing E-Commerce
 
E-commerce orders are charged at time of order submission.

Changes to Your E-Commerce Account Profile

To change any of your profile information simply sign in to your account and go to the Modify Profile area. Please note that address changes will not apply to orders already placed.
 
Errors
 
Typographical and clerical errors are subject to correction.
 
Warranty
 
In lieu of all other warranties, express or implied, seller warrants to the original customer that all products shall be free from defects in material or workmanship at the time of shipment. Customer’s sole and exclusive remedy is limited to either (a) repair or replacement of the defective part or product or at seller’s option, (b) return of the product and refund of the purchase price. Seller shall have no obligation or liability under this warranty unless it shall have received prompt written notice specifying such defect no later than one (1) year from the date of shipment.
 
SELLER MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTY OF MERCHANTABILITY AND WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, EACH OF WHICH IS EXPRESSLY DISCLAIMED HEREIN.
 
Limitations on Liability
 
To the maximum extent permitted by applicable law, (1) IN NO EVENT SHALL SELLER BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR SIMILAR DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES MEASURED BY, OR PREMISED ON, LOST PROFITS, REVENUES, SAVINGS OR LOST BUSINESS OPPORTUNITY, LOSS OF USE OF ANY PRODUCT, EQUIPMENT OR OTHER PROPERTY OR ASSET, COST OF CAPITAL, COST OF ANY SUBSTITUTED EQUIPMENT, PRODUCT OR SERVICE, DOWNTIME, INJURY TO PROPERTY, REPUTATION OR RELATIONSHIPS WITH EXISTING OR PROSPECTIVE CLIENTS, ARISING OUT OF OR RELATED TO THIS ORDER OR THE PRODUCTS, EVEN IF SELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND WHETHER BASED UPON CONTRACT, NEGLIGENCE, STRICT TORT, STATUTE, OR ANY OTHER LEGAL THEORY AND (2) THE TOTAL CUMULATIVE LIABILITY OF SELLER ARISING OUT OF OR RELATED TO THIS ORDER AND THE PRODUCTS, SHALL NOT EXCEED THE TOTAL PRICE PAID BY THE CUSTOMER IN RESPECT OF THE PRODUCTS GIVING RISE TO THE CLAIM, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE, AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE EXISTENCE OF MORE THAN ONE CLAIMS OR SUITS SHALL NOT EXPAND THIS LIMITATION.
 
Indemnification
 
Orders shipping directly or indirectly to California may require Proposition 65 warning labels. Customer acknowledges that it is familiar with the provisions of California’s Proposition 65 and Customer expressly assumes all responsibility regarding compliance with Proposition 65.
 
Customer agrees that it will hold seller and its suppliers harmless from all liability, claims, and demands for alleged Proposition 65 violations, including all costs and expenses (including, without limitation, reasonable attorneys’ fees) associated with defending any legal claims due to Proposition 65 violations.