Q: When will my order ship?
A: Stock products typically ship within one day depending on availability and the time the order is submitted.
If the product you request is available and your order was processed before noon on any business day, typically, it will ship the same day. If the item is available and the order is processed after noon on any day, ordinarily, it will ship the next business day. If the product is not available to ship within 2 business days, you will be notified.
Q: How will my order ship?
A: All orders ship via UPS Ground. 2nd Day Air or Next Day Air services are not available when purchasing from our online store. We currently ship only within the continental U.S. We are not responsible for the delay of any freight carrier or safe carriage of goods. All goods are shipped at the buyer’s risk. Goods insured by standard carrier coverage only.
Q: What are your payment terms?
A: Purchases from our store are by credit card. We accept Visa, MasterCard, Discover and American Express. Orders paid by credit card will be charged immediately regardless of scheduled ship date.
Q: Is there a minimum order requirement?
A: Most stock items have a one case minimum order requirement. Each category may have different minimum requirements. Please see the specific categories for details.
Q: Can I cancel my order at any time?
A: As most orders will ship within 12 to 24 hours of placing the order, cancellation requests must be approved by a GripWorks Sales Representative. This approval must be issued in writing and a $50 fee may apply.
Q: What is your return policy?
A: Purchases from the online store are not returnable unless defective. Returns are only accepted with a Return Authorization Number supplied by a GripWorks Sales Representative and are subject to a $50 restocking charge. Returns will not be accepted more than two months after the order ship date. Please contact us for more information at 1-800-827-4747.
Q: Do you charge sales tax?
A: Only customers with a ship to address in Missouri or New Jersey are charged sales tax. New customers with a ship to address in Missouri or New Jersey are set up as "taxable" and if the account is tax exempt, the tax code is not changed until we have an exemption certificate physically in hand.
Q: Where do products ship from?
A: St. Louis, MO
Q: Can I get samples before placing an order?
A: Samples are not available through the online store. Please visit our Request for Quote form or contact a sales representative at 1-800-827-4747 to order samples before placing your order. GripWorks strongly recommends customer evaluation of sample products prior to order placement.
Q: What about fit?
A: Insuring the GripWorks product works for any given application is ultimately the responsibility of the purchaser. The selection of diameter, thickness and length of the packaging are key considerations. Our sales staff will be happy to assist you with your requirements.
Q: What is Prop 65 labeling and how does it affect me?
A: Sinclair & Rush products are compliant with California Proposition 65 due to our decision to provide the appropriate warning label on our applicable products. If you utilize certain Sinclair & Rush products and do not choose to label your product according to California Proposition 65 requirements, you may find your products are not compliant with California Prop 65. For greater details, please research or contact your salesperson for further assistance.